Blog
April 21, 2025
Creating a positive patient experience starts at the front desk of a dental practice. A proficient front office team is pivotal in ensuring that every interaction is seamless and welcoming. Dental Concierge Coach specializes in…
Read the articleApril 18, 2025
Establishing a successful dental practice requires more than just exceptional clinical skills. It demands an organized approach that focuses on structured systems and protocols. This structure ensures that both staff and patients experience a seamless…
Read the articleApril 16, 2025
A well-prepared front office team is essential in creating a positive atmosphere in dental practices. Exceptional patient experiences don’t just stem from clinical skills; they originate from the warmth and professionalism displayed during every encounter…
Read the articleApril 14, 2025
In a competitive healthcare landscape, delivering quality dental care is just one piece of the puzzle. Patients today are seeking not only effective treatments but also a comforting and personalized experience when they visit a…
Read the articleOctober 1, 2024
I speak with a lot of dentists every day and we talk about scheduling opportunities in their practice and ways that they can be more efficiently scheduled and have more consistency throughout every day. The…
Read the articleAugust 19, 2024
Your front office comes back to the clinical area and asks for the third time in 15 minutes when Ms. Barnes will be seated. “She keeps giving us the look and it is uncomfortable”. Trust…
Read the articleAugust 19, 2024
You arrive to the office Tuesday morning ready for a full day. At 8:05 the phone rings and Ms. Smith is calling to say she cannot make her 10 am crown prep appt – and…
Read the articleOctober 28, 2022
Are you recording your offices incoming and outgoing calls? No? Look, I get it – the front office team has a gazillion reasons why you shouldn’t be recording calls. “Why, do you think we don’t…
Read the articleOctober 7, 2022
You are hiring! You found the perfect front office candidate! Next up – the working interview of course. ‘How do I have this person do a working interview’ you ask yourself. You don’t. It is…
Read the articleSeptember 20, 2022
In or out of network, one of the biggest issues is the fact that patients seem to not want to pay on or before the day of treatment. We (Collectively – over time) have taught…
Read the articleJanuary 18, 2019
Marketing plays a vital role in attracting new business. Cleverly designed mailers and strong online SEO strategies can put your practice name in front of hundreds of potential patients. Glowing reviews and testimonials tell website…
Read the articleJanuary 16, 2019
Finding a bad review of your business can feel like your world is turned upside down. Some business owners may choose the approach of dismissing the negative feedback and blaming the customer or client. When…
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