Personalized coaching. Exceptional patient experiences.
The Dental Concierge Institute — Where Potential Becomes Performance. Let’s schedule a conversation

Business coaching for dental practice owners

Your practice is busy.
Is it running like a business?

You’re making payroll. The schedule looks full. And you’re still the one holding everything together.

I help practice owners install the systems, leadership and accountability that let the practice run without you carrying all of it. 30+ years inside dental practices, building systems that actually get used.

A 30-minute conversation about where you want to go and what’s in the way

Dana Russell, founder of Dental Concierge Institute
Dana RussellFounder, Dental Concierge Institute
Clear systemsAccountable teamsPredictable productionA practice that runs without you

Start with your practice

Which one sounds
like your office?

You don’t need to know what to call the problem. Start with the one that feels familiar.

Here’s what I see in most practices

It’s not a people problem. It’s a systems problem.

When production swings month to month, the team usually isn’t the issue. The systems live in someone’s head and nobody knows who owns what. Fix the system and the same team gets different results.

See how private coaching works

Not sure where to start? Let’s schedule a conversation.

The concierge difference

Making payroll
isn’t the same as
running a healthy business.

Most dentists were never taught what a healthy practice looks like from the business side.

If payroll clears every two weeks, it feels fine. Meanwhile the schedule has holes, treatment goes unscheduled, and collections swing month to month.

Think about the best hotel you’ve ever stayed in. That level of service isn’t luck or personality. It’s a system every person on the team knows and owns. Your practice can run the same way. I help owners install the systems, leadership and accountability that turn hard work into predictable production.

How we work together
Dana Russell
30+ years inside dental practices.

Meet Dana Russell

I understand
your practice.
From the inside out.

30+ years in dentistry. 12 years coaching doctors and their teams.

I’ve sat in nearly every seat in a dental office, clinical and business side, in general and specialty practices. So I already know where the systems break in yours: the phone, the schedule, the financial conversation, the follow-up nobody owns.

I don’t hand you a binder. I review the calls, rewrite the workflows, and build systems your team can actually get behind.

More about Dana

Here’s what you can expect

A clear path.
A plan built for your practice.

Let’s schedule a conversation
01

A conversation
about your practice

Thirty minutes, one on one. We talk about where you want the practice to go, what’s costing you time and money right now, and what’s holding you back from fixing it. You’ll leave with clarity, whether or not we work together.

02

A look
under the hood

When it helps, I review your numbers, your calls and your workflows, in person or remotely, to see exactly where production is leaking.

03

Your plan,
installed

We choose the systems that will move the practice most, install them with your team, and hold everyone accountable until they stick.

In our clients’ words

What clients say about working with Dana

Working with Dana was the best decision I made for my office. She listened to my frustrations and helped to get my team, not just the front office, on a plan for improvement that is creating a more productive and efficient workplace.

Dr. Christie S.
Read more client stories

Letting Go of the PPO

Insurance shouldn’t decide
what your practice is worth.

Write-offs keep growing, reimbursements keep shrinking, and your team spends hours chasing claims. Going out of network is possible, but only with the right systems in place before you drop a single plan. I’ll help you see your real numbers and build the transition step by step.

Explore the PPO transition

Know your numbers.
Protect your patients.
Keep your production.

Out-of-network transition for dental practices

When you’re ready

A better practice isn’t built
by working harder.

It’s built by installing better systems. If you’re ready to stop holding everything together yourself, let’s talk about what your practice needs first.

Let’s schedule a conversation30 minutes · Where you want to go and what’s in the way